Testimonials

I'm writing to express my appreciation for the excellent level of service you and your team have been providing consistenty over a period of several years. Nearly four years ago we were seeking a PARTNER to help us in the design and implementation of a communications system to meet the needs of our growing company. We talked with and received proposals from several suppliers in the area. I no longer remember the pricing we received, but I do remember the effort and initiative you and your crew put forth to understand our business. We always felt that Agility really "gets us". Our company is one that relies heavily on the communications system, and for you to understand how we operate was absolutely critical. The solution you designed for us has been an excellent fit for our environment and has withstood years of use. As our company has grown, the system you provide continues to meet our needs.

Service after the sale has been terrific. During the first year, we used the service agreement provided by the manufacturer but found time and time again that one phone call to your team is all that was needed to resolve the issue. We switched to a service agreement with Agility and have never looked back.

Having been with Agility for several years, I can attest to the fact that the choice in business PARTNER is far more important than the selection of equipment manufacturer. It is certainly more important than small variations in proposed purchase price. If any of your prospective clients needs a word of confidence in their decision to select Agility, please send them my way.
Thanks and keep up the great work!

Dave F − President and CEO, LeadsOnline

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Recovery Resource Council is a non-profit agency serving more than 13 counties, it was important for us to find a new phone system that we could afford and would meet our growing needs. Our system at the time was little more that two tin cans connected with string when we started to research the possibility of a new system.

After meeting with our Agility sales representative, we were convinced that the Avaya IP Office was right for us. We envisioned a system that would allow the receptionist to see if staff was on the phone and if they had messages. We also wanted to have remote access and the ability to transfer to cell phones. We entertained bids from three other companies, but the Avaya IP Office came out on top.

Once the decision was made to go with the Agility Communications Group things moved very fast. We could not believe how supportive the Agility team was and how they addressed all of our concerns. From the paperwork to contacting our service carrier, our service rep was a part of every decision offering suggestions and advice.

The installation went just as smoothly as we had been promised, and the training was even better than we expected. Our installer/trainer was attentive to our individual needs and concerns and explained our new system so we were up and running from day one.

Recovery Resource Council is secure in knowing that IP Office will support our telephone needs for the years to come. We would recommend Agility Communications Group to any business looking for new technology to improve their business communications.

Margie H − Administrative Supervisor/ HRA, Recovery Resource Council

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I would like to sincerely thank you for a fantastic installation experience last week at our Cole Ave. retail location. I always dread phone system installations and conversions because they can be fraught with problems. Our first time out with Agility went off without a hitch and was easily the most "pain-free" phone installation experience I have been involved with.

Successful phone installations require so many puzzle pieces to align-your people clearly have the process down to a science. They took the time to understand how calls flowed through our organization and designed an implementation that mirrored this flow and enhanced our call handling capabilities. Agility addressed every aspect of our project-from coordinating our circuit conversion with the phone company, to making sure they understood all of our extension locations , line appearances, voicemail needs.as well as a multitude of other variables that I never would have considered without their prompting. This was a well planned and well executed installation. Please pass along my thanks to both Kerri Sparks, and Alfredo Gonzales-they have been a pleasure to work with.

Thank you for your time and effort in making sure we purchased the right system to fit our current needs and our growth plans for the future. Both the Avaya IP Office and your service have exceeded my expectations.

I am looking forward to converting our remaining locations with Agility 's expert assistance!

Daniel H − Director of Information Technology, Starpower

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I first contacted Agility Communications Group in December of 2006. We were collecting bids to have a new phone system installed for our offices in two locations (Dallas, TX & Colorado Springs, CO). We were very impressed by the Avaya IP Office product and Agility ensured us that their pricing was aggressive and competitive. With the Avaya's strong standing in the market and Agility Communications Group's competitive pricing, it made our decision very easy.

Our time line was very tight as, we were also scheduling a new service provider in conjunction with the new phone system installation. The Agility Communications Group was instrumental in helping to plan and help with infrastructure issues. They also worked with the new carrier to help with the installation and insured that all users of the new phone system were properly trained. In addition to user training, there was someone specifically assigned to each of our receptionist to ensure that the transition was easy. All the while, these services were being coordinated between both sites. Due to IP scheme issues on our network there were several problems that needed to be addressed.

Agility Communications Group technicians spent several days troubleshooting and making recommendations to help resolve issues caused by the IP schemes. After helping to identify the problems, they worked side by side with me to configure the IP Office system to work with our new IP scheme. If it were not for Agility Communications Group's attention to detail and commitment to customer service, this project could have been a complete disaster. Instead, the transition was practically seamless to our end users. If I, or anyone I knew, were to have any communication needs, Agility Communications Group would be who I call or recommend.

Dale H − Network Administrator, Stephans & Associates, Inc.

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The customer has 5 remote branches that they communicate with several times on a daily bases. All locations had different types of phone system making administration changes difficult to provide. They were spending a significant amount on long distance between locations.

Solution

Install IP Office at all remotes sites and IP Phone at the other with VoIP trunking over a MPLS network. Now administration is completed remotely for all locations. Also, there is no long distance charges between sites.

At the time we installed the IP Office system we had 6 offices - 4 in the Dallas area, 1 in Sherman, and 1 in Longview. Each office had its own phone system and voice mail. None of the voice systems were interconnected.

Implementing the IP Office system allowed us to utilize our internal data network to improve interoffice communications. Everybody is an extension away (no long distance costs between the offices). Credit union members can be transferred to the person they need to speak to, not asked to hang up and call another number. Calls to our Member Services department never go to voicemail because if the people in Dallas are unavailable the call can roll to DeSoto, or Farmers Branch, or Longview, or Marshall.

When we opened a new office in Marshall it was quickly integrated into our interoffice phone system and voice mail. We also save on long distance costs as calls to/from Dallas and Longview/Marshall go out as local calls.

Chris K − Texas Federal Credit Union

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Our office purchased a phone system from Agility and has had a wonderful experience. The phone system was completely customized to our specific needs. We are very pleased with the product and services provided to us. Every staff member we have worked with has been more than helpful and extremely wonderful to work with. Agility really puts their customers first and does everything to make sure you are taken care of as promptly as possible.

Thank you,

The Roland Company

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Over the past 20 year, I've been involved in every aspect of our challenging communications needs – these ranging from a simple 4 button key set to the system we're installing this year. Throughout that time, I've dealt with a number of hardware and services vendors; frankly, because of those experiences, communications is an area that I dread having to deal with.

This time, however, things have gone much more smoothly than in the past; due in large part, I believe, by your professionalism and your willingness to work through any problems that occur. You and Erin took the time to learn about our business needs and the challenges that this type of operation faces. The system you proposed is a good

Again, thanks for your help, and for being such an accommodating vendor. We look forward to working with you for many years to come. Best wishes for your continued success.

Sincerely,

Kathie − Gentry Business Manager

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Instar Services made a decision in 2009 to implement a new VOIP solution with Agility Communications. We have been very pleased with that decision and our IP Office implementation has worked great for our business. Since our initial implementation in Grand Prairie we have added 5 other locations across the country and look to grow that number even more. During the initial sales process the Agility representative was very knowledgeable and took the time to understand our business needs. Working with Danny Rich installations at our various sites have been very smooth and Danny goes above and beyond to make sure we are satisfied and our end user's are trained on the product. We continue to receive tremendous support and I know when I call in my questions will be answered in a timely manner.

As our company continues to grow we look forward to continuing to work with the Agility team and appreciate the

Thank you again and continued growth for the future.

Sincerely,

Jason Green − IT Director

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It is my pleasure to recommend Agility Communications to you. Over the past year, we begin working with Agility after going through several other business partners that simply did not deliver what they promised or keep up with our fast pace and/or business demands.

During the past year, our Technical & Engineering teams has worked directly with Kim Gordon, on numerous telecom related projects. Agility offers top-notch quality & service. Across the board, we are always pleased with their work. From assisting with planning our new Telecom projects to dealing with extremely technical issues, Agility has always been dependable, knowledgeable, straight forward and honest.

I highly recommend Agility Communications their dedication, commitment, and team like attitude would make a great asset to any organization.

Please consider Agility for all your telecom needs. I recommend them and look forward to working with them for years to come.

Sincerely,

James Bednarczyk − Telecom Engineer

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As consultants for our clients we are constantly looking for trusted vendors that will help our clients solve their problems or address their needs. Iwerk began working with Agility Communications Group in October 2009 and we've been very pleased with high level of professionalism Agility has demonstrated. On several occasions we've had clients that have needed to upgrade or replace their existing phones systems and Agility has taken the time to understand our client's needs and business in order to provide a solution that exceeds their expectations.

Iwerk takes great pride in our client relationships and we only work with quality vendors; Agility stands out as a trusted vendor and someone we feel very comfortable bringing our customers to. We've enjoyed the success we've attained with Agility and look forward to doing more business with your company in the future.

Thank you and may there be many more successes in the future.

Sincerely,

Rob Thurston − President

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